AE Expedition Repair

Questions, suggestions, answers, products etc. about repairing, cleaning and maintaining your kayak.

Moderators: JCOOLEY, rsimpson

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billstinj
Posts: 2
Joined: Sun Aug 23, 2015 1:10 pm

AE Expedition Repair

Post by billstinj » Mon Aug 24, 2015 8:54 pm

I experienced the exact same tear as mentioned in this post.

http://www.advancedelements.com/phpBB2/ ... .php?t=616

Except mine was maybe 1/8th of an inch long. I used clamps and the patch kit to patch it and I waited 30 hours, and I just pumped it up and it didn't sound like it was leaking. I will test it tomorrow. However, if the patch ruptures, is this covered under warranty? I've only had the kayak for 3 months.

I have the pump with the pressure gauge and I don't over-inflate. I also dry it out with a towel and in the sun partially pumped up. (1 PSI) I always carry it, but I have used it about three times a week for a month straight.

I've really enjoyed it so far but I have trips planned with it every weekend through September and would be really frustrated if I spent as much money on it as I did to know it was just going to break.

rsimpson
Site Admin
Posts: 204
Joined: Tue May 20, 2008 10:15 am
Location: Bay Area

Post by rsimpson » Tue Aug 25, 2015 1:43 pm

Please email customer Service fro all warranty concerns. Thank you.

info@advancedelements.com

billstinj
Posts: 2
Joined: Sun Aug 23, 2015 1:10 pm

Post by billstinj » Wed Aug 26, 2015 2:26 pm

Customer service was great and I'll tell you why:

1. They responded the same day I sent the email and twice on the next day.

2. They helped me make sure I would get the replacement part, under warranty, as soon as possible, being the next day since I live so close.

Thanks Ritchie!

I'll post some of my kayaking adventures on the site.

rsimpson
Site Admin
Posts: 204
Joined: Tue May 20, 2008 10:15 am
Location: Bay Area

Post by rsimpson » Thu Aug 27, 2015 3:29 pm

You are very welcome. I am glad it all worked out.

User avatar
PJohanson
Posts: 684
Joined: Fri Jun 01, 2007 5:48 pm
Location: Vancouver Island, Canada

Post by PJohanson » Fri Aug 28, 2015 9:30 am

This happy story is one of the reasons why I'm so glad to be a user of this brand of kayaks. It's great to hear that customer service solves an issue like this so promptly!

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