Tandem convertable velcro strips

AE1007-R(2005-Present), AE1004-R(2002-2004)

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tplum
Posts: 1
Joined: Wed Mar 12, 2014 8:43 am
Location: Florida

Tandem convertable velcro strips

Post by tplum » Thu Mar 13, 2014 8:02 am

The velcro strips (where the thwart should be connected) in my new Kayak are not symmetrical. One is significantly lower than the other. As a result the thwart will not connect as one of the velcro strips is too high to connect. Is this a manufacturing error or is there a reason for this configuration?

Timbo
Posts: 90
Joined: Tue Jul 12, 2011 4:21 pm
Location: The Netherlands , Europe

Post by Timbo » Thu Mar 13, 2014 9:11 am

Check the distance between the velcro patch and the main tube zipper , if these are the same then your main tube outer covers may not be correctly aligned on the inner pvc inflatable bladder causing these to appear wrongly mounted .
On the other hand they could just be in the wrong place , in that case contact the excellent customer service and they will sort things out for you .

rsimpson
Site Admin
Posts: 203
Joined: Tue May 20, 2008 10:15 am
Location: Bay Area

Post by rsimpson » Mon Mar 17, 2014 4:34 pm

Please contact customer service:

info@advancedelements.com

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